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Customer Success Specialist

Location: San Francisco

Job Description

ClearSlide is an integrated engagement platform that is transforming the way salespeople engage customers over the phone, through e-mail, or in person. ClearSlide provides an easy-to-use, unified solution, which replaces cumbersome systems like WebEx and e-mail attachments.

* Founded in 2009; Headquartered in San Francisco, California
* Recent acquisitions: SlideRocket March 2013; Crunched in July 2013
* Tripled customers and increased revenue by 200% in the last year
* Customers include Intuit, Rackspace, Linkedin, Thomson Reuters, Expedia, and Google

As a fast growing and profitable web-based start-up we're looking for talented Customer Success Specialists to come grow their skill sets and career with our team. This is a high-touch, rapport-building position that requires strong communication skills (both verbal and written), as well as strong analytical and problem solving skills, with a desire to give our clients the personal attention required. The ideal candidate will possess a strong work ethic and be upbeat, driven, intelligent, well-organized, articulate, share a passion for technology and a love for working in a fast paced environment. If you are looking for a dynamic and challenging role, working alongside a team of proven stars, we encourage you to apply.

Primary Responsibilities:

* Customer Success Specialists are subject matter experts when it comes to ClearSlide product focusing on retaining and growing the current customer base
* Serve as a mentor, coach and knowledge resource for the customer to enhance their vision on how our platform will provide value to their company
* Proactively engage clients, and work closely with account base users to verify they are trained and effectively drive adoption of the product on a consistent basis
* Able to articulate and communicate application features and product information for new releases and updates
* Work with sales executives and account administrators to ensure accuracy of accounts
* Develop and maintain clients relationships with new users
* Achieve high rate of renewal across customer base

Requirements

* 0-2 years experience on a team with high volumes of either inbound or outbound calling to interface with customers or prospects
* Assertive, positive and effective communication skills both written and oral with considerable attention to detail
* Strong analytical skills and problem solving abilities
* Partner with sales to increase renewal rate and drive adoption opportunities with the existing customer base
* Fast learner, adept at understanding and articulating new technologies and corresponding value propositions on the fly
* Ability to thrive in a dynamic, fast paced start up environment, while managing a high volume of calls and emails
* Outstanding organizational skills; ability to oversee multiple projects
* Flexibility and adaptability to a high growth and evolving organization
* Prior experience in sales, account management or customer success preferred
* 4 year University degree