ClearSlide

We are experiencing rapid growth and seeing tremendous adoption of ClearSlide from sales teams at companies such as Rackspace, LivingSocial, Expedia, The Wall Street Journal, and many others. These teams use ClearSlide's powerful sales communications platform to connect with customers, get real-time feedback, and increase close rates!

Job Description

As a fast growing and profitable web-based start-up we're looking for talented Customer Success Specialists to come grow their skill sets and career with our team. This is a high-touch, rapport-building position that requires strong communication skills (both verbal and written) and a desire to give our clients the personal attention required. The ideal candidate will possess a strong work ethic and be upbeat, driven, intelligent, well-organized, articulate, share a passion for technology and a love for working in a fast paced environment. If you are looking for a dynamic and challenging role, working alongside a team of proven stars, we encourage you to apply.

Primary Responsibilities

- Customer Success Specialists are subject matter experts when it comes to ClearSlide product
- Serve as a mentor, coach and knowledge resource for the customer to enhance their vision on how our platform will provide value to their company
- Proactively engage clients, and work closely with account base users to verify they are trained and effectively drive adoption of the product on a consistent basis
- Able to articulate and communicate application features and product information for new releases and updates
- Work with sales executives and account administrators to ensure accuracy of accounts
- Develop and maintain clients relationships with new users
- Achieve high rate of renewal across customer base

Requirements

- 0-2 years experience on a team with high volumes of either inbound or outbound calling to interface with customers or prospects
- Assertive, positive and effective communication skills both written and oral with considerable attention to detail
- Partner with sales to increase renewal rate and drive adoption opportunities with the existing customer base
- Fast learner, adept at understanding and articulating new technologies and corresponding value propositions on the fly
- Ability to thrive in a dynamic, fast paced start up environment, while managing a high volume of calls and emails
- Outstanding organizational skills; ability to oversee multiple projects
- Flexibility and adaptability to a high growth and evolving organization
- Prior experience in sales, account management or customer success preferred
- 4 year University degree

ClearSlide provides the leading cloud-based sales communications platform designed specifically to meet the communication needs of enterprise sales professionals to help them close more business. Headquartered in San Francisco, Calif., ClearSlide is funded by top Silicon Valley investors including Greylock Partners, Bessemer Venture Partners and Felicis Ventures.